Privacy Policy

Chinese Wellbeing Center is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services, visit our website, or interact with our practice.

1. Information We Collect

Personal Health Information

As a healthcare practice, we collect personal and health information necessary to provide you with appropriate treatment. This may include:

• • Your name, date of birth, and contact information (phone, email, address)
• • Relevant medical history and current health conditions
• • Information about your lifestyle, diet, and emotional wellbeing
• • Treatment records, progress notes, and treatment outcomes

Administrative Information

We also collect administrative information necessary for running our practice:

• • Insurance information and billing details
• • Appointment scheduling and history
• • Communication records (emails, messages, etc.)

2. How We Use Your Information

We use your personal information for the following purposes:

• • Healthcare Delivery: To diagnose, treat, and provide appropriate Chinese medicine services
• • Treatment Planning: To develop personalized treatment plans and track progress
• • Communication: To communicate with you about appointments, treatment updates, and health information
• • Billing: To process payments and handle insurance claims
• • Legal Compliance: To comply with healthcare regulations and legal requirements
• • Practice Management: To manage our practice and improve our services

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• • Healthcare Providers: With other healthcare professionals involved in your care, with your consent
• • Insurance Companies: To process insurance claims and verify coverage
• • Legal Requirements: When required by law, court order, or regulatory authority
• • Professional Advisors: With legal, financial, or other professional advisors as necessary for practice management

4. Data Security

We implement appropriate security measures to protect your personal information:

• • Physical security of paper records in locked cabinets
• • Electronic security measures including password protection and encryption where appropriate
• • Staff training on privacy and confidentiality obligations
• • Limited access to personal information on a need-to-know basis

5. Your Rights

Under applicable privacy laws, you have the right to:

• • Access: Request access to your personal health information
• • Correction: Request correction of inaccurate information
• • Complaint: Make a complaint about how we handle your information
• • Withdraw Consent: Withdraw consent for certain uses of your information (where legally permissible)

6. Website Privacy

When you visit our website, we may collect certain technical information:

• • IP address and browser type
• • Pages visited and time spent on our site
• • Referring website information

This information is used to improve our website and user experience. We may use cookies to enhance your experience on our website. You can choose to disable cookies in your browser settings.

7. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Last updated: January 27, 2026